DELIVERY & RETURNS
UK Orders:
All items ordered online with us here at The Snowboard Shop are dispatched within 24 hours (except for orders placed on a Saturday/Sunday which will be dispatched on the Monday, and orders placed on a Wednesday which will be dispatched on a Thursday).
Delivery options are as follows to the UK Mainland:
We use Royal Mail or a Courier (FedEx / APC) depending on which delivery option you choose:
- Standard Delivery (3-5 Working Days) - £4.95 or FREE (over £85.00)
- Express Delivery (1-2 Working Days) - £6.95
We do charge slightly more for deliveries including a Snowboard, SUP or Electric Skateboard due to the costs of shipping parcels of this size.
- Standard Delivery (3-5 Working Days) - FREE
- Express Delivery (1-2 Working Days) - £8.95
For all purchases totalling over £85.00 standard UK Mainland delivery is FREE and you'll be given the option to upgrade to Express if you'd rather when you checkout.
Items will be sent via the Royal Mail on a Tracked 48® service (Standard Delivery). Express deliveries will be sent through FedEx or APC. Once the item(s) have been dispatched you will receive a tracking number through Royal Mail, FedEx or APC.
We offer FREE Standard UK Mainland delivery on all orders (£85.00 and over), and then the option to upgrade to Express Delivery (1-2 Days) if required.
UK Non-Mainland :
We can still ship to you if you UK Non-Mainland (i.e. Northern Ireland, Isle of Wight etc). Please call us or email us if the shipping costs are not clear. (Northern Ireland and UK Highlands & Islands have their own shipping drop-down when you check out).
If you are in Scotland and unsure if your postcode comes under Highlands & Islands, please check out this list:
AB31, AB33-38, AB44-45, AB52-56 / FK17-21 / HS1-9 / IV1-56, IV99 / KA27-28 / KW1-17 / PA20-88 / PH17-26, PH30-44, PH49-50 / ZE1-3
International Orders :
We have currently turned off shipping orders to outside of the UK, due to the infuriating Paperwork, VAT and Duties payable since Brexit! If you are not based in the UK but have seen an item(s) on our website that you'd like to purchase then please get in contact with us and will try arrange a shipment over to you.
Brexit - Shipments from the UK to EU countries will now attract VAT charges and potentially duties & customs fees payable upon entering the EU. These fees are payable by the recipient.
We use a combination of UPS and Parcelforce for International shipping.
Please Note: We are unable to ship any items to a 'Freight Forwarding' company.